v2.0
BITS.
Brooklyn Tech Support

Select your portal to get started. Support teams manage tickets by priority. Clients submit and track their requests.

Support Team
🖥️
Admin Dashboard
Priority-based kanban board, full ticket management, agent assignments, SLA tracking and team oversight.
Priority kanban board
Agent assignment & workload
Internal notes & SLA alerts
Reports & team dashboard
Access Admin Portal →
Client Access
👤
Client Portal
Submit support requests, track ticket progress in real time, communicate with agents and review resolutions.
Submit & track tickets
Real-time status updates
Secure file attachments
Knowledge base access
Access Client Portal →
All systems operational
⏱ Avg response: < 2h
🔒 SSL Secured
📞 1-718-539-8858